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Shipping Update and Apology – UK, Canada, and Australia
Port Time of Arrival Port Import of Record Warehouse Delivery United Kingdom 2026.03.29 Southampton 2~3days Severn Beach, Bristol, UK 2~3days Austrailia 2026.03.10 Port Botany 2~3days Kemps Creek, NSW, AU 2~3days Canada 2026.03.05 Port of Montreal 2~3days Brampton, Ontario, CA 2~3days 2026.02.21. delivery status by country. Dear Customers, We sincerely apologize for the continued delays in delivering TheSudoku worldwide. As a small team shipping to eight countries at once, we underestimated the complexity of global ocean freight. Unexpected port changes, vessel delays, and container transfers have caused repeated delays, and we... 続きを読む...
[US pre-order] Delivery Status Update 20251224
Hi, this is Jay, founder of The Sudoku. It’s Christmas Eve, and I know many of you are spending time with your families. We said before that your order would arrive before January 1st, but it’s now going to arrive later than we promised. I’m truly sorry for this delay and for letting you down. Here’s what’s happening right now.At LA warehouse, product sorting started on December 24th and will finish around December 30th.Packing will begin on December 31st, and after packing is finished by January 3rd, your order will be... 続きを読む...
[TheSudoku] Update on US delivery Status
[Play Video] Hi, this is Jay Lee, founder of The Sudoku. I’m reaching out today to apologize for the delay in our U.S. deliveries. We originally promised that orders would arrive by December 25th, but unfortunately, delivery is now expected to take longer than planned. I want to assure you that all orders will arrive before December 31st, 2025, and we are taking full responsibility to make sure this happens. For those who needed the product specifically by Christmas, I’m truly sorry that we won’t be able to meet that... 続きを読む...
数独US版第1弾予約注文の発送に関する最新情報
米国の「数独」第1回事前注文参加者の皆様へ 初回予約商品の発送が予期せず遅れる可能性がございますのでお知らせいたします。感謝祭、ブラックフライデー、そして年末のホリデーシーズン中の物流量の増加により、米国西海岸全域で配送に遅延が発生しています。その結果、お届け予定日が約10日間延長されました。 このような事態を早期に予測できなかったことを深くお詫び申し上げます。 私たちのThe Sudokuチーム一同は、クリスマス前に皆様にご注文の商品が届くよう、通関手続きと輸入発送を迅速に行うために全力を尽くしております。 発送に関する最新情報は、引き続きメールやウェブサイトのお知らせページでお知らせします。 改めて、お届けに遅延が生じましたことを心よりお詫び申し上げます。ご理解とご協力に感謝申し上げます。ご注文いただいた商品は、できる限り早くお届けできるよう尽力して​​まいります。 ご質問やご要望がございましたら、お気軽にcontact@dcrtco.comまでご連絡ください。 敬具、数独チーム 続きを読む...